Overview You have added new starters or users to the Oasis Management Portal but these users are not showing up in the dashboard and call recording screen even though they are logged in a taking calls...
Overview You need to have the Reporter role (permission) enabled on a given account (user). When access to the Oasisoncall dashboard is needed, the same role/permission needs to be enabled (assigned)....
Sometimes you might notice that multiple operators experience a delay of a few minutes on Calls History. This normally happens at peak hours (typically 10:00-12:00 UK time) when the system load is a...
Overview This article provides the steps on how to find agent workstation logs that will allow you or support agents to inspect the available logs and troubleshoot workstation-related issues. Note:...