Overview All of your agents are getting 404 errors in the Oasis Management Portal window of the FMB or Smartstation application. Solution If all of your agents are getting a 404 error in their FMB/Sma...
Overview When attempting to open the Audit History of an item in the Dynamics 365 CRM, you are getting a SQL Server Error: SQL Server Timeout Expired error as shown below. Solution If you are experien...
Overview Your operators are unable to dial into scheme equipment. When operators attempt to dial out to equipment error message appears: Dial out failed. This results in being unable to open doors, s...
Overview An agent's workstation is still logged into the FMB or Smartstation and is still taking calls from the queue and the agent is unable to access their workstation to log out in the FMB or Smart...
Overview You notice that multiple emails are stuck in Pending Send status and not being received by operators. Solution When multiple emails to be sent are in Pending Send status that is a symptom o...
Overview The latest Auto Test Fails reports from the Telecare Dynamics CRM365 have been empty, but this report has always returned data in the past. Solution This can be caused when the Scheme Chara...
Overview You have lost connection and you are unable to connect to the SQL database using the public IP address of the SQL Server. This connection is critical for your daily reporting. Solution If y...
Overview You notice that Call History is not loading on SmartStation. Also, Parked incidents might not be presented. Solution This might be a sign of a connectivity issue between the CRM UI and its ...
Overview You have a report that you have been receiving from Oasis CRM365 and would like to stop receiving this report as of a certain date. Solution To stop receiving an Oasis CRM365 report as of a c...
Overview When reviewing information on a queue in the Management Dashboard, you notice that the Longest In-Queue Value is extremely high, but that value is not displayed in the Oasis Management Portal...