Overview

You may notice that agents are getting a "Failed to connect to switch" error when trying to log into FMB. ‘Manual Password reset’ seems to solve the issue.

Information

This may happen when an agent's password expires. Changing the password should resolve the issue.

If this doesn't work, please collect the Workstation Logs, FMB, and SIP and create a support ticket sharing these with us.

In case that we find account corruption, we may need to impersonate her account and reset the password. If this is agreeable, we will need to have the user's written consent and email to send the new password to. Alternatively, the user may try logging into another workstation to see if the issue is resolved.