Overview You are trying to log in to the Oasis Management Portal to access a feature like the Reporting Dashboard but are facing an Unable to log in error. This error occurs even when are using Inter...
Overview You or an operator working for you is trying to add keywords to a Device but when you try to add the keywords, it would not populate the service user's name. Information In order to solve...
Overview Your Observe function does not seem to be working correctly. You have 50+ agents call handling however the Observe feature only shows only a handful (~10). Solution When you notice this ple...
Overview You are unable to access any of the standard reports via the AMS dashboard. You are getting GetGuid Error - Network Error and the main Oasis Portal randomly is showing HTTP Error 503. The ser...
Overview The users who should have access to the Observe function in the FMB or Smartstation are not able to access it. When they select Observe, no names appear to select from and the following er...
Overview A customer's agent is experiencing dropped calls or their status is being switched to Not Ready while they are trying to take calls. Workflow Instructions Check if the Agent is able to re...
Overview After answering Admin reassurance emails, Operators remain in the Wrap Up state instead of putting them in Ready state. This way they are not able to answer additional emails, hence causing a...
Overview When adding a second device to a resident through Dynamics CRM on SmartStation an error dialog is saying: Cannot create duplicate record Clicking OK the device still gets created, and the op...
Overview When running a Call Recording search, the search query is failing with a The operation has timed out error. This occurs on a Call Recording search that you have run in the past without issue...
Overview Your agents have reported that they are experiencing freezes in the FMB or Smartstation when you are performing tasks like the following: Changing a parked incident from open to closed Saving...