Overview

You would like to generate a report using Call End Code (Agent) or Call End Reason (Agent) which are stored in the Call Records table of Oasis. You have tried to retrieve this data from the UMIS database but have not been successful.

Information

Unfortunately, there is no method to generate a report on Call End Code (Agent) or Call End Reason (Agent) from the Call Records table in Oasis. For help with generating a custom report, open a ticket to request a quote for this paid service.

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Follow the Volt Delta UK Routing Table for details on escalating requests for custom reports to the BU.

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