Overview

You may notice that a certain user cannot open the FMB application, as it closes shortly after opening. You may have already attempted a reinstall, without positive results.

Solution

1. Check if there is Antivirus software on the workstation that is preventing the application from opening.
2. Try rebooting the workstation to check if the issue persists.
3. Try recreating the user and see if the issue is resolved.
4. Try logging in to FMB with the same user from another workstation.
5. If the issue still persists, please create a support ticket and provide the username and FMB logs from the workstation so that we can investigate this further.