Overview
When attempting to open the Audit History of an item in the Dynamics 365 CRM, you are getting a SQL Server Error: SQL Server Timeout Expired error as shown below.
Solution
If you are experiencing timeouts when trying to view the Audit history of an item in the Dynamics 365 CRM, please open a Volt Delta UK Support Ticket with the following information:
- A screenshot of the SQL Server error
- The item in the Dynamics 365 CRM that you were trying to review Audit History for
<supportagent>
For Support Agents Only:
The database for the Dynamics 365 CRM used by Appello is load-balanced in a round-robin fashion on the CIS servers in the Acton and Slough datacenters. To check if the database servers are experiencing high load or performance issues, please follow the instructions in the Checking the Database Load on the CIS Servers article.
If one or both of the CIS Database servers is experiencing high load which is resulting in the Call Recording searches failing due to a timeout, please open a SaaS Incident as described in the Volt Delta UK Routing Table and provide all of the details of your investigation.
</supportagent>
Priyanka Bhotika
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