Overview You would like to add or remove users from one of your report's distribution lists and you need help to make the change. Solution Please open a Support ticket providing the email addresses an...
Overview When the customer reports an error when trying to play back a call recording which shows an encrypted file name. The following error is observed: (null) ServeMedia.aspx?path=aHR0cHM6Ly91ay1vM...
Overview You might face problems across all sites when some specific lines are not working at all and you are unable to receive calls from emergency services. Information Most probably this is an issu...
Overview You may experience Smartstation not connecting or loading records. When loading details, operators can only see a spinning wheel. This may affect multiple users are affected, although home wo...
Overview All the operators in one of the center/sites might experience performance problems during live calls, where everything is very slow to load, whereas operators at other sites are not having an...
Overview You would like to know what password policies apply to Oasis 11. Information Passwords must meet the following minimum requirements: Not contain the user's account name or parts of the user's...
Overview This article shows the paths where you can find logs that contain the system diagnostic data, which is useful whenever you need to trace back a particular event for troubleshooting purposes. ...
Overview You would like to know if there is any planned maintenance, upgrades or releases for the VoltDelta UK infrastructure for a specific time period. Your company would like to know if the planne...
Overview This article guides on how to generate Application and System logs from the Windows Event Logs, used for troubleshooting purposes. Prerequisites Microsoft Windows Solution To generate these l...
Overview When uploading a .wav file in the Media Prompt, the following error message is presented below. The format of this file is not supported. Please select a file of less than 15 MB in one of the...