Overview

You may experience Smartstation not connecting or loading records. When loading details, operators can only see a spinning wheel. This may affect multiple users are affected, although home workers may not be affected.

Solution

Restarting SmartStation should resolve the issue.

If not, please create a support ticket including:

1. Whether all agents are affected, and if not, a list of the affected agents.
2. The time the issue started to manifest.
3. Logs from the affected agent's desktops.
4. Screenshots of the issue.