Overview You may come across an error when trying to play a call recording that shows an encrypted file name, such as: The error message that you may receive is shown below: Call recording Media Playe...
Overview You notice that calls are stuck in the system: Time in Queue is very high for a given queue, eg: GeneralAlarm AG Q. Alarm Device calls like these should be there only for a few seconds. Sol...
Overview You may notice that the Diva service is intermittent; furthermore and some calls over TTOld are randomly failing. On some calls, you can hear intermittent ringing, which shows that availabili...
Overview You would like users to be able to take concurrent Telecare calls in Smartstation and believe you have configured a user to be able to take concurrent Telecare calls. When there are multiple...
Overview You have an external customer that is connecting to Volt Delta UK. This customer would like to configure their firewall to allow outbound RTP traffic and needs to know which RTP ports are re...
Overview When making an outbound call, as you spoofed CLI is not always seen a bearer is seen. You would like to know which bearer numbers might appear. Information As per the configuration, the tel...
Overview You have noticed that ITRS (Irish Text Relay Service) calls made for a Minicom device are misclassified as V18 Calls. To investigate this further, you would like to have a report that identi...
Overview Multiple agents are reporting that Volt Delta UK is dropping calls they are in with service users. This article describes some troubleshooting steps to take before opening a ticket with Volt...
Overview You notice that Parked calls are not presented to any Operators. You would like to know why. Information Parked calls are not presented to Operators to be handled when all logged-on Operato...
Overview A user is experiencing poor call quality issues on inbound and/or outbound calls. The following are poor call quality symptoms that the user could be experiencing: Poor Audio Quality Scrambl...