Overview
After an SBC Upgrade, all of your agents are either unable to log into or are experiencing intermittent freezes in FMB or Smartstation. This results in your agents not being able to make outbound calls.
Solution
As an upgrade was recently performed on the SBC server, please open a Volt Delta UK Support Ticket with the details of the issue your users are experiencing and the workstation logs of one of the users experiencing this issue.
<supportagent>
For Support Agents Only:
When an upgrade of the SBC server is performed, the ACL needs to be reapplied after the upgrade is complete. If the ACL is not reapplied after the SBC server upgrade, customers will not be able to connect to Volt Delta UK and this will result in the agent's FMB or Smartstation application not allowing the agents to log in and/or have intermittent freezing.
To resolve this issue you will need to open a SaaS Incident as described in the Volt Delta UK Routing table article.
</supportagent>
Priyanka Bhotika
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