Overview

When calls failed or calls were missed and there were CDS failures around the same time that the call errors occurred, you may want to know whether these call failures were related to the CDS failures.

Solution

Please contact VoltDelta Support, providing the following information:

1. 1. Call IDs of the failed calls
   2. Date of the CDS failures
   3. If a ticket was raised in respect of the CDS failure, provide the number/ID of that ticket
      

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Agent information:

1. Log a new JIRA with the Professional Services Team. Include the following information:
   1. Call IDs of the failed calls
   2. Ticket ID of any ticket previously raised in respect of the CDS failure
   Follow steps in the “BU Escalation Process” article to open the new JIRA
2. The Professional Services Team will confirm if the calls were rejected due to CDS failures, as well as the type of CDS failure (e.g. “CDS queue was full”)

</supportagent>