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Articles

A section for articles dedicated to troubleshooting issues.

  • Identifying the cause of failed calls

    Overview When calls failed or calls were missed and there were CDS failures around the same time that the call errors occurred, you may want to know whether these call failures were related to the CDS...

  • Generating Application and System logs from the Windows Event Logs

    Overview This article guides on how to generate Application and System logs from the Windows Event Logs, used for troubleshooting purposes. Prerequisites Microsoft Windows Solution To generate these l...

  • Locating System Diagnostic Data

    Overview This article shows the paths where you can find logs that contain the system diagnostic data, which is useful whenever you need to trace back a particular event for troubleshooting purposes. ...