Machines using Smart Station temporarily unable to access CRM and load resident or device information

Overview

You may have encountered a situation where all your machines that were using Smart Station were temporarily unable to access CRM and unable to load resident or device information. After lasting for a short period of time, you then found that the system resumed normal functioning. 

Information

This is a known issue that is caused by  space issues in one of the CRM databases. This issue is fixed by increasing the space on the affected database, and hence the system resumes normal functioning soon after. There is no action required from you. 

If, instead of being a temporary issue, you find that the problem is persistent, please contact support. 

<supportagent>Support agents should open a JIRA ticket under the 'ZTPS' project as a 'Technical Request' issue type describing your request. Also send a message in the VDI Support skype group to notify of the new ticket. </supportagent>

Back to top