Overview You want some specific VoltDelta Case Overview by Account reports to be enabled or disabled and stopped. You may also want the reports canceled and or deleted. Solution Please raise a suppo...
Overview After running the User Sessions Detail report you notice that some users have unusually large sessions of several hundred hours and you need to get the correct data in the report. <supportage...
Overview You run the Session Daily Summary Report and notice that some Agents are not showing as logged in for the full time that they were logged in. You need the report to be corrected as this is us...
Overview You are running an SQL query to generate a report on your Volt Delta UK database but data you expect to be in the database is missing (like all data missing after a specific date). Solution I...
Overview After running the User Sessions Detail report you notice that a user is shown to have logged off for the day even though the call records show that they have worked for the whole day. Solutio...